
FAQ
Product Information
General Questions
How do I install the hook?
Choose a smooth surface where you would like to attach the hook.
Clean the surface with a cloth.
Loosen the “screw” and press the base against the surface in one motion.
Press the base firmly against the surface and tighten the screw.
Tip: tighten it a little more during the first 24 hours, without hanging any weight on it.
How much weight can it hold?
Our hooks can hold up to 5 kg, making them suitable for clothing, bags and lighter items.
Where can I attach the hook?
You can install our hooks on any smooth surface, such as glass, tiles, wood, concrete and more.
Please feel free to contact us if you are unsure whether the hook is compatible with your surface.
How do I easily remove the hook without damaging the wall or leaving marks?
Gently lift the hook by peeling the suction cup away from the edge, without pulling it straight towards you. This helps prevent marks or damage to the surface.
How does your satisfaction guarantee work?
We always offer a satisfaction guarantee. If you are not happy with your hooks, you will receive a quick and easy refund.
How can I contact your customer service if I have any questions?
You can contact us by e-mail via our website at any time.
What should I do if I want to return an item?
It’s simple! If you wish to return a product, you have 14 days after receiving it. Simply contact our customer service team, and we will guide you step by step.