Privacy policy
1. GENERAL INFORMATION
1.1 What does this policy cover?
This Privacy Policy (“Privacy Policy”) governs the processing of personal data collected from individual users (“you” and “your”) through the e-commerce website Homescandic.se (“the Site”). The Privacy Policy does not apply to other websites, applications or software integrated into the Site, nor to other third-party products and services, such as social media providers linked to the Site.
1.2 What is personal data?
Personal data means any information that, directly or indirectly, alone or combined with other information, can be linked to a living natural person. Examples include:
Name
Personal identification number
Delivery address
Phone number
Email address
Order history
User data
1.2 What does processing personal data mean?
Processing personal data includes any operation performed on personal data, whether automated or not. This includes, among other things, the following operations:
Collection
Registration
Linking
Transfer
Deletion
1.3 Why may we process personal data?
For the processing of personal data to be lawful, it must always be based on a basis provided for under the GDPR, known as a legal basis. Such a legal basis may include:
Your consent
The fact that the processing of personal data is necessary for the performance of a contract, in this case the terms of use of the Site and your purchase of products
Compliance with a legal obligation, for example regarding the retention of information due to accounting obligations
The fact that HomeScandic, after balancing interests, considers that the company’s interest in processing personal data outweighs your interest in protecting that data.
2. PERSONAL DATA COLLECTED THROUGH THE SITE
2.1 What personal data do we collect?
As a rule, we only collect the minimum amount of personal data necessary for your use of the Site. We use your personal data for limited, specific and legitimate purposes, expressly stated in this Privacy Policy. In general, your personal data is used to give you access to the Site, maintain and improve the Site, process your orders, enable customer service and respond to your requests, compile statistics on the use of the Site and pursue our legitimate interests.
Below is a more detailed overview of the types of personal data we collect, the purposes for which we use it and the legal bases on which we rely for processing:
Orders
Type of personal data: When you place an order on the Site, we collect your first name, last name, address, email address and phone number.
Purpose: We use this information to send you an order confirmation and receipt, deliver your orders, contact you if necessary and provide customer service.
Legal basis: Contract with you.
Retention period: We retain the information for as long as required by applicable law, at least 7 years.
Payments
Type of personal data: When you make a payment, our payment service providers collect your personal data, such as your first name, last name, billing and delivery address, as well as your payment information, for example card details.
Purpose: Payment processing and accounting management.
Legal basis: Contract with you.
Retention period: For as long as required by applicable law, at least 7 years.
Requests
Type of personal data: When you contact us by email, we collect your name, email address and the information you choose to share in your message. When you use our contact form, we collect your first name, last name, email address, phone number and the information you choose to include. When using the chat function, we collect the same types of information.
Purpose: To respond to your requests, process them and provide you with the information requested.
Legal basis: Our legitimate interest in handling customer requests, your consent for optional information, or the contract if the request concerns a purchase.
Retention period: Until the communication has ended and the request is considered handled.
Reviews
Type of personal data: When you leave a review, we collect your name and the information you choose to share.
Purpose: To display reviews on the Site and provide other customers with objective evaluations.
Legal basis: Consent.
Retention period: Until you ask us to delete the review, or until we consider it no longer relevant.
2.2 Commercial communication
We only send commercial communications if (i) you sign up for our newsletter, (ii) you subscribe by providing your email address, or (iii) you buy something from us and we wish to inform you about similar products. In these cases, you receive information about new products, Site features and special offers. The legal basis is your consent or our legitimate interest in promoting our business and sales. You can unsubscribe at any time by clicking “Unsubscribe” or by contacting us directly.
2.3 Transactional messages
We may send you important messages by email or SMS, such as order updates, receipts, invoices, delivery information and other technical or administrative messages. These messages are sent “as needed” and are not considered commercial communications. You cannot unsubscribe from transactional messages.
2.4 Comments and questions
If you contact us, we may record questions, answers, complaints, recommendations or compliments. Where possible, we anonymize your information so that it is no longer considered personal data and may then be used freely.
2.5 Sensitive personal data
We do not collect sensitive personal data such as data relating to health, religious beliefs, political opinions, sexual orientation, etc.
2.6 Where does your information come from?
Directly from you, for example when making a purchase or contacting us.
Through your activity on the Site, including technical data.
From third parties who lawfully share your information with us, for example payment providers.
2.7 Consequences of refusing to provide information
If you do not provide us with the information we request, we may not be able to process your order or give you access to all features.
3. RETENTION OF PERSONAL DATA
3.1 Personal data
We retain your personal data only for as long as necessary for the purposes described here, or until you ask us to delete it.
3.2 Data
Anonymous data may be retained for as long as necessary for legitimate purposes, audits, legal requirements or dispute resolution.
3.3 Retention required by law
Certain information must be retained for a specific period, for example accounting rules require retention for 7 years.
4. PROTECTION AND SHARING OF PERSONAL DATA
4.1 How we protect your information
We apply technical and organizational security measures such as secure networks, strong passwords, limited access, two-factor authentication, anonymization and regular updates.
4.2 When do we share your information?
We only share information when necessary, for example with:
Hosting providers
Payment processing services
Transport companies
Email distribution services
Law enforcement authorities, if required
4.3 Sharing outside the EEA
If data is transferred outside the EEA, we ensure an appropriate level of protection through agreements or standard contractual clauses.
5. YOUR RIGHTS
5.1 Control of processing
You have the following rights:
Access to information
Correction of incorrect data
Deletion of data
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent
Complaint to the supervisory authority
5.2 Exercising your rights
Contact us by email at homescandickontakt@outlook.com with the subject line “GDPR – request”. We may ask you for additional information to confirm your identity. We respond within 30 days.
6. MISCELLANEOUS
6.1 Validity
This Privacy Policy applies from the date indicated at the top of the document until it is amended or terminated.
6.2 Changes and updates
We may update this policy from time to time. The date of the latest modification is indicated at the bottom of the document. Significant changes will be communicated separately.
6.3 Minors
The Site is not intended for persons under the age of 18. We do not knowingly collect information from children. If you discover that your child has provided us with data, please contact us immediately.
6.4 Contact
Please feel free to contact us if you have any questions about this Privacy Policy or the processing of your personal data.