Shipping policy

For logistical reasons, some items in the same order may be shipped separately, which means that you may receive your products in multiple packages. To ensure correct and timely delivery, we kindly ask you to carefully check and enter your delivery address correctly at checkout.

Please note that we are not responsible for lost packages due to an incomplete or incorrect address provided by the customer. It is important that you verify your delivery information in order to avoid any delivery issues. At checkout, you have the option to choose the delivery method, including a free option, which means that the product is shipped by a supplier located outside the country.

Our standard order processing time is 1 to 3 business days after the order has been placed. After this processing time, the estimated delivery time is 5 to 15 business days. These delivery times are approximate, and we cannot guarantee specific delivery dates.

Once your order has been processed, we generate a tracking number and send it to you by e-mail together with the shipping confirmation. If you have not received your tracking number within 5 business days, please contact us.

We strive to deliver your orders as quickly as possible, but unforeseen circumstances may cause delays, such as public or national holidays, natural disasters, air or ground transport strikes, or any other event beyond our control. If your delivery exceeds 45 business days, we will offer you a full refund to ensure your satisfaction.

Rest assured that we are committed to meeting, or even exceeding, your delivery expectations. Our team always does its best to deliver your products on or before the estimated delivery date.

If you have any questions or concerns regarding our delivery process, please do not hesitate to contact us.